Refund Policy

Last Updated: 01/12/2025

At JPEX, we strive to ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Event Tickets

• All ticket sales are final and non-refundable, unless the event is canceled by JPEX.
• In case of event cancellation, refunds or rescheduling options will be communicated officially.

2. Booth Bookings (Exhibitors)

• Booth booking payments are non-refundable once confirmed.
• Refunds may be considered only if JPEX cancels the event or the specific booth category.

3. Merchandise

• Refunds or replacements are applicable only for damaged or defective items.
• Requests must be made within 7 days of delivery, along with proof (photos/videos).
• Items must be unused and in original packaging.

4. Refund Processing

• Approved refunds will be processed to the original payment method.
• Processing time may take 7–14 business days, depending on the payment provider.

5. Contact for Refunds

Email us at support@jpex.me with your order details.